FAQ’s

What is involved?

The Quote – Please review our pricing information to assess your project goals, budget and personal needs

Download and complete the necessary forms to bring with you to your Consultation

Decide on a domain name – Search here  for an available domain

The Consultation Appointment - Broken appointments without 24 hour notice will be billed a $25 fee.

Submission of Payment, Contract and Files

At the time you are ready to initiate work, you will need the following:

1. 50% down payment on your project (Cash, Money Order, Cashier’s Check or Credit Card payments accepted)

2. Signed Contractual Agreement

3. Website Project Planner form

4. To get started, you will need to sign our Contractual Agreement. Work will begin and your domain will be registered after the contract is signed, and a payment is made. We require web files to be on disk. Please do not email us files for your website. (We will not begin work on your site until we have ALL files we need to build your website submitted to us at one time. Do not send us your files over a time span of several days.)

Previewing the project

Upon completion, you will be given 48 hours to review your site. Any time spent beyond this 48 hours will be considered as time spent stalling on the final payment and you will be billed accordingly.

Final Payment
After the final revisions have been made to your site, final payment must be made within 48 hours. You will be charged a $25 fee added to the cost of the work each day your payment is late.

Upload of Site to the Server
Your site will be uploaded online to your domain only after a final payment is made.

How do I get a new domain?

We will register or transfer your domain within 72 hours of a payment made by you. We do not design “coming soon” pages.

What is the turn-around time?

Depending upon nature of project and currently booked schduled:

         Basic Web Projects – 72 hours – 2 weeks
         Custom Web Projects – 3-5 weeks
         Graphic Design – 24-48 hours
         Printing Services 5-7 business days (rush also available at additional cost)

Do your offer payment plans?

Final payment is due upon completion of our work.

Do you barter, trade, “sow seeds” or offer discounted services for churches, pastors and non-profits?

No. As a Chrisitan owned business, MSINK has routinely made every effort to do so in the past and was taken advantage of in every instance.  As a consumer, I am also aware that most people will not seek out services with a hosting company, ISP, online printing company, department store or mobile phone comapny and ask them to “sow a seed” and “trade my services with yours”. Our products and services are of no less value; in fact our prices are already well below the market rates. I personally believe that no one will ever be commissioned to take on expenses in a manner that robs another person of payment in exchange for their hard earned labor.

Killed Jobs

If you have consulted with us to do a job and midway through, you decide to cancel the assignment, you will be responsible for paying Miracle Studio Ink for the time put into the job thus far. You will be charged our normal hourly rate for all hours after the initial consultation. The client is financially obligated for all work done, whether or not it is used.

Spec Work

Spec work is any work that a clients requests with no intent on paying for it, but he or she makes the request merely to determine whether they wish to use our company for a project, or to gain ideas and find alternative approaches to using our services. Please do not ask us to do speculative work. Our portfolio speaks for itself, allowing the client to decide if Miracle Studio is the right agency for the job. If you are contacting us merely for “ideas”, we are more than willing to share knowledge to help you. However, please be up front in making the the Consultant aware of your intent so that we can give proper attention to established clients as opposed to stringing us along with no intent to use MSINK for your project or event.